Support AutoTrader.ca clients in Etobicoke through hybrid customer service, account troubleshooting, analytics, and cross-functional issue resolution.

TRADER seeks a Client Support Specialist for its flagship automotive marketplace, AutoTrader.ca. You will support clients and dealer groups, investigate concerns, and serve as an internal customer issue contact. The work includes account guidance, reporting, and coordination with Sales, Finance, Production, and Dealer Services.

Key Responsibilities:

- Investigate client concerns and inquiries
- Troubleshoot account issues and communicate timely resolutions
- Manage inbound and outbound client communications
- Coordinate technical, billing, and fulfillment issue resolution
- Prepare reports, presentations, and account recommendations

Requirements:

- Detailed, customer-focused approach
- Organized ability to manage client expectations
- Self-motivated individual and team work style
- Robust verbal and written communication skills
- Excel experience and strong analytical skills

Bring customer focus, Excel expertise, and analytical judgment to strengthen AutoTrader.ca client relationships and account support.

📌 Customer Support Specialist AutoTrader (Toronto)
🏢 AutoTrader.ca
📍 Toronto