Lead retail operations through opening, closing, staff supervision, and cash management while delivering robust customer service each assigned shift.

The Retail Experience Lead oversees daily store operations and guides team members during an assigned shift. This role maintains product presentation, reinforces company standards, and supports cashiers. Responsibilities include customer assistance, staff education, administrative duties, complaint escalation, and compliance leadership.

Key Responsibilities:

- Open and close the retail store
- Activate and deactivate security alarms
- Supervise staff and assist cashiers
- Maintain store appearance and product presentation
- Escalate employee issues and customer complaints

Requirements:

- Two years of retail industry experience
- High school diploma or GED
- Provincial Cannabis Certification
- Experience in all aspects of customer service
- Cash management experience and communication skills

Bring retail leadership, cash management, compliance education, and customer service skills to daily store operations.

📌 Retail Operations Shift Lead (Toronto)
🏢 FIKA
📍 Toronto