What We do:

iQmetrix is a global provider of Interconnected Commerce software solutions for telecom retail. Interconnected Commerce is an AI-native telecom commerce platform that acts as a system of intelligence. It replaces fragmented legacy stacks with a up-to-date, modular operating layer, connecting telcos, retailers, and OEMs into one flow across channels and markets. The result is less complexity, lower cost, and the speed to move ahead. For 26 years,we’vebeen passionate about helping the leading brands in telecom to grow by providing best-in-class software, services, andexpertisethat enables them to adapt and thrive. Our solutions power $17BN in sales annually, handlingnearly 53million invoices and more than 28 million activations, and are used by more than 370,000 telecom retail professionals across almost 1,000 clients. iQmetrix is a privately held software-as-a-service (SaaS) company with employees in Canada, the U.
S., India, and Europe. For more information, please visit

How We Do it:

We are on aself-managementjourney.



As we work to move away from the restrictions ofhierarchy, teams are building collaborative peer-based networks where there are no bosses. Decisions are meant to be distributed to the people who are best able to make the decisions which means more freedom for individuals to contribute at their highest levels. We are purpose-driven, helping individuals connect to the meaning in their day-to-day work. Additionally, we are currently on the road to building a diverse and inclusive environment. Working atiQmetrixmeans always looking at ways to be better.

Reports to:

Support Solutions Lead

Salary:

$45,000
- $54,000 CAD

About the Team:

You’ll join the Support Solutions team, which helps iQmetrix clients and partners keep their stores running. The team works closely together in Slack and partners with Technical Support (Support Solutions II), Client Enablement, Development, Product, and

📌 Client Support Specialist (Vancouver)
🏢 iQmetrix
📍 Vancouver