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Title: Manager, Housing Stability Services-HS238

File Number: 4064

Employee Group: Mgmt Non Union

Service Area: Social and Health Development

Division: Housing Stability Services

Job Type: Full-Time Temporary (up to 2 years)

# of Openings: 2

Summary of Duties: Reporting to the Director, Housing Stability Services, this position operationalizes and implements strategic initiatives that align with the City of London Strategic Plan, Housing Stability Action Plan, the Ontario Housing Services Act and any other housing stability plan approved by Council. As part of the larger Housing Stability Services management team, this position leads a variety of teams (coordinated access, funding, contract administration and programs) with shared accountability to develop, implement, oversee and evaluate related policies,



programs and operational practices. This position collaborates with various internal and external partners, community groups and government agencies and cultivates key relationships to support innovative strategies to address housing and homelessness.

Work Performed:

- Provide leadership in the development, coordination and delivery of the Coordinated Access Program, the City Homeless Management Information Software program, and other housing stability programs that align with the Housing Stability Action Plan and or other council approved plans.
- Lead a team that provides training, programming, contract administration and program oversight to community partners and implement a variety of housing and homelessness programs, under the appropriate legislation, and related guidelines and corporate processes and procedures.
- Manage employees including hiring, coaching, administration, and performance of reporting employees. Respond to sensitive and confidential human resource issues as required.
- Provide leadership within assigned teams for the execution and delivery of services and programs in the following areas of accountability:
- Lead the development and implementation of key programs and deliverables, that support divisional objectives, and meet government expectations.




- Oversee the administration of service contracts and program budgets for programs that are funded through various sources including municipal, provincial and federal governments.
- Support employees with effective advice and guidance in navigating the complexities of current housing and homelessness systems and address escalated issues that impact clients or community providers.
- Develop and maintain robust relationships and share current best practices with community, housing and homelessness partners and other levels of government.
- Support the Director, Housing Stability Services with administrative accountabilities including contract amendments, renewals, financial audits and program operational reviews. Provide recommendations to the Director for approval.
- Engage with provincial and federal agencies to address and meet requirements for data reporting, data monitoring, compliance documentation and investment planning. Oversee and support quality data collection and reporting schedules to ensure compliance with funding requirements and program directives.
- Review, assess, monitor and identify legislation, funding programs, governmental policies, procedures or trends that may impact or support the Division.
- Identify changing needs among clients and agencies and work with divisional leadership to coordinate, evaluate, develop and recommend amendments and/or additions to existing housing and homelessness policies to achieve divisional goals and legislated requirements.
- Collaborate with the City of London Communications team to develop effective communication plans and strategies.
- Conduct presentations, attend community forums and facilitate community conv

📌 Manager, Housing Stability Services- (London)
🏢 City of London
📍 London