WHO WE ARE

Opened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada's most-visited museum, ranking among the top 10 cultural institutions in North America. At ROM, we are dedicated to building and sharing global collections, sharing knowledge, inspiring learning, and fostering community engagement. As a globally recognized field research institute, ROM houses an impressive collection of over 18 million artworks, cultural objects, and natural history specimens, showcased in over 40 galleries and exhibition spaces. We are committed to creating a space where art, culture, and nature intersect, connecting people and communities to the past, present and shared future.

As we continue to work toward our goals to transform and evolve as one of the world’s foremost 21st-century museums, we seek passionate and dynamic team members who embody our mission and values.

WHO WE NEED

We are seeking an enthusiastic, customer-focused Assistant Manager, Retail In-store Sales & Service to help lead daily sales and service operations in ROM's retail store.





Reporting to the Senior Assistant Manager, Retail In-store Sales & Service, you will serve as an on-floor leader, supporting retail sales associates, coordinating daily store activities, and ensuring visitors receive knowledgeable, welcoming, and efficient service. From assisting shoppers with purchases and overseeing cash desk operations to maintaining engaging merchandise displays, you will help create a positive shopping experience that reflects ROM's brand and values.

This role is ideal for an emerging retail leader who enjoys working directly with customers, motivating teams, and maintaining a well-organized, high-performing store environment. You will have the chance to connect visitors with merchandise inspired by ROM's collections and exhibitions while contributing to retail sales and excellent visitor experiences

HOW YOU WILL MAKE AN IMPACT

- Lead daily sales floor operations, including store opening and closing procedures, customer transactions,

📌 Assistant Manager, Retail In-store Sales (Toronto)
🏢 Royal Ontario Museum
📍 Toronto