Description: SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a agile team that's transforming the global retail supply chain

Position Summary

We are seeking a Customer Success Manager II to join our Customer Success Team. In this role, you will ensure an outstanding customer experience throughout the customer's lifecycle by understanding and aligning with their strategic goals. You will lead post-sales efforts to build successful and repeatable processes that deliver value and leverage your proficiency in SPS Commerce products to drive customer adoption and success. Additionally,



you will identify opportunities to enhance customer relationships and promote effective utilization of SPS Commerce resources.

Key Responsibilities

- Develop a deep understanding of customers' business models, build relationships, and serve as a trusted adviser to ensure successful partnerships.
- Create plans outlining critical success factors, metrics, targets, and recommendations to address customers' strategic goals and business challenges.
- Deliver the revenue recovery service efficiently and effectively, ensuring customer satisfaction, retention, and long-term value.
- Monitor

📌 Customer Success Manager (Toronto)
🏢 SPS Commerce Canada
📍 Toronto