Working Location: Ontario, Richmond Hill

Workplace Flexibility: Hybrid

For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling.

Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

Our five Core Values empower us to achieve Our Purpose:

Patient Focus, Integrity, Innovation, Impact and Empathy.

Learn more about Life at Olympus: .

Job Description

The Customer Service Representative – Sales Level II in addition to continuing to be responsible for the daily functions of a Customer Service – Sales Level I will also be responsible to provide additional handling of complex order management requests. They will continue to maintain and expand understanding of order entry inquiry financial systems procedures and application and operate within the policy and procedure guidelines.

Job Duties

- Provides accurate and timely delivery of the following to customers or internal staff.
- Maintain a minimum of 85% of daily average case volume in the Service Cloud of Customer Solutions Sales Team.
- Maintain a minimum of 98% error free cases
- Order Entry and Order Confirmations o Pricing Issue follow-ups
- EDI/GHX Order Management o Credits and Return Requests
- Order inquiry requests
- End of day Sales reporting Specialize tasks would include the following based on sales division/ERP System
- Chemical Invoicing o Integration Order updates
- Pending Approval order follow-up
- ETA updates to customer Provide exceptional customer service by working in conjunction with other Olympus Canada divisions to resolve customer's inquiry
- Accurate logging of all customer related information and inquiries in Customer Service related databases
- Ensure daily KPI's expectation are met or exceeded All other tasks and requests necessary to assist the Customer Solutions Team to perform other related duties as assigned




- Effectively manage the inflow of telephone contact to maintain optimal service of customer's needs and requests.
- Timely answering of telephone calls faxes or emails and effectively assist customers and sales force with their individual ordering requirements.
- Offer continued support and timely follow up.
- Effectively adhere to and utilize company and division policies and procedures to assist with problem resolution.
- Perform other related duties and/or work as assigned.

Job Qualifications

Required:

- Minimum of 1-2 years relevant work experience dealing with Customers (Retail or Service).
- Bilingual English-French proficiency in speaking, reading, and writing abilities.
- Post-secondary Degree/Diploma.
- Medium to advanced Microsoft Office skills.
- Excellent communication skills.
- Demonstrates strong organizational skills.
- Extremely detail oriented, motivated, results oriented, and persistent.
- Proactive/takes initiative.
- Maintains a positive attitude and works well within a team environment.
- Handles stressful situations in a fast-paced environment.
- Effectively prioritizes workload/time management.
- Excellent verbal and written communication/customer service skills.
- Ability to work flexible hours.

Preferred:

- Experience with Datasweep, SalesForce Service Cloud, Netsuite, or SAP.

Why join Olympus?

We offer a holistic employee experience supporting personal and skilled well-being through meaningful work, equitable offerings, and a connected culture.

Equitable Offerings you can count on:

- Competitive salaries, annual bonus
- Comprehensive medical benefits and pension plan
- Generous Paid Vacation and Sick Time
- Paid Parental Leave and Adoption Assistance

Connected Culture you can embrace:

- Work-life integrated culture that supports an employee centric mindset
- Offers onsite, hybrid and field work environments
- Paid volunteering and charitable donation/match programs
- Employee Resource Groups
- Dedicated Training Resources and Learning & Development Programs
- Paid Educational Assistance

Are you ready to be a part of our team?

Learn more about our benefits and incentives: .

The anti

📌 Customer Support Representative II, Bilingual (Richmond Hill)
🏢 Olympus
📍 Richmond Hill