Animal Control Officer 1 - ACO1

Permanent; Full-Time with perks

35 hours per week - Wednesday-Sunday

Richmond, BC

CUPE 1622

Hourly

Open Until Filled

About the Position

Reporting to the Animal Centre Manager, the Animal Control Officer 1 (ACO1) is responsible for activities related to caring for the health and welfare of animals in the Animal Centre as well as to attend to regular patrols and assigned calls outside the Animal Centre. Work outside the Animal Centre will require administering/educating on municipal by-laws and BC SPCA animal health and welfare best practices/protocols. In addition, this position also gives support to other team members as required. These priorities may vary between locations and shifts.

You treat the animals humanely, with compassion and concern, and transmit these values to others both on and off the job. You are a level-headed team player who is calm under pressure and passionate about animal welfare. You are an excellent communicator and have experience in conflict resolution.

This position is also responsible for the capture and transport of animals with various behavior (including aggressive) and candidates should have sound knowledge of the care and handling of different species.

Some specific duties

Responsibilities in the Animal Centre





- Working collaboratively with others to ensure the entire facility (interior and exterior) is kept in a clean, sanitary and professional manner on an ongoing basis.
- Treating all animals humanely, with compassion and concern, and upholding these values both on and off the job. Following BC SPCA standards, policies, and protocols at all times to ensure animal health and welfare
- Providing customer service to internal stakeholders and the public.
- Assisting with training and mentoring of less senior staff.
- Providing guidance and direction to volunteers as requested.
- Assisting colleagues when they are in need, including being proactive in identifying ways to collaborate with them to meet or exceed operational requirements.
- Other duties as assigned.

Responsibilities in the Field

- Investigating and resolving animal bylaw-related complaints as per the city contract and in keeping with BC SPCA policy/procedure/standards.
- Receiving calls from the public, addressing directly or referring to appropriate authority, and following up as necessary.
- Conducting routine patrols of assigned areas (e.g. parks).
- Issuing dog licenses to members of the public, collecting

📌 Animal Control Officer (Richmond)
🏢 SPCA
📍 Richmond