RQ00790 - Project Manager/Leader - Senior
Location: Up to 3 days onsite (subject to HM's discretion) , Metro Hall, 55 John Street
Duration: 6 Months (130 Business Days)
Description
Qualifications and Experience:
Bachelor's degree in computer science, Information Technology, or related field.
Minimum 10 years of experience in IT Service Management, Release Management, Change Management, Project Delivery, or related disciplines.
Demonstrated experience establishing or maturing Release Management practices within large, complex public-sector or enterprise organizations.
Proven experience working across multiple business units and technology teams with varying delivery methodologies, governance models, and operational processes.
Experience developing enterprise-wide governance frameworks, operating models, standards, procedures, and service management processes.
Robust understanding of technology delivery lifecycles, including Agile, Waterfall, Hybrid, Dev Ops, and operational change practices.
Experience facilitating stakeholder workshops, process assessments, and consensus-building activities with diverse groups.
Proven ability to influence stakeholders and drive process adoption in environments with limited standardization.
Experience creating executive-level reports, dashboards, presentations, and governance materials.
Excellent verbal and written communication, facilitation, and stakeholder engagement skills.
Ability to work independently while collaborating effectively within cross-functional teams.
Technical Capabilities:




Strong knowledge of ITIL principles and service management best practices, including Release Management, Change Management, Incident Management, Problem Management, Configuration Management, and Service Request Management.
Experience designing and implementing release governance, release planning, deployment coordination, dependency management, and risk management processes.
Knowledge of software development and deployment lifecycles, including CI/CD, Dev Ops, Agile delivery, and operational support models.
Experience working with enterprise service management and project delivery tools such as Service Now, Jira, Azure Dev Ops, or equivalent platforms.
Ability to analyze existing processes, identify gaps, and develop practical recommendations for process standardization and continuous improvement.
Experience developing metrics and reporting frameworks to measure release performance, process compliance, operational effectiveness, and service quality
Deliverables
Develop and implement a standardized enterprise Release Management framework, including governance, processes, procedures, roles, and responsibilities.
Produce Release Management templates, intake forms, release plans, deployment checklists, governance artifacts, and supporting documentation.
Establish an enterprise release calendar, release governance model, risk management approach, and release reporting framework.
Conduct assessments of current release practices and provide recommendations and implementation plans for process improvements.
Develop training materials, knowledge

📌 Rq00790 - project manager/leader - senior (Toronto)
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📍 Toronto