Customer Service Rep (Bilingual: English/French) On‑Site

Location: Oshawa, Ontario, Canada

Time Type: Full time

Your role focuses on delivering exceptional customer service and technical support through inbound and outbound calls, online channels, and other communication mediums. You will resolve routine inquiries and issues related to client products and services while contributing to a diverse, inclusive team.

Responsibilities

- Welcome customers to the brand and our product range.
- Handle multiple call types, responding clearly and professionally to general inquiries.
- Assist customers with navigation, roadside assistance, vehicle warranty, and recalls, offering tailored recommendations.
- Listen attentively and demonstrate empathy to build rapport.
- Deliver expert customer experiences with a positive attitude.

Qualifications

- Fluency in both French and English.
- Minimum 1 year of customer‑service experience (retail, restaurant, or call centre).
- High‑school diploma or equivalent.
- Proficiency in fast‑paced, multi‑tasking environments.
- Strong desire to learn recent technologies.
- Basic computer skills, including Windows‑based applications.

Benefits

- Competitive base salary: $24.56 – $30.70/hr (plus incentives).
- Medical, dental, and vision insurance.
- Employee assistance program and retirement savings plan.
- Paid time off and holidays, plus paid training days.
- DailyPay early‑

📌 Customer Service Rep-(Bilingual: English/French) On-Site (Oshawa)
🏢 Concentrix
📍 Oshawa