- Compensation: CAD 50,000 - CAD 55,000 - yearly

Company Description

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifullydesigned lifestyle products, and the creative people who help make it all happen. We believein real books, living life fully and generously, being kind to each other and to the workplace,and that stories — big and little — connect us. Indigo is our customer's happy place — for joyfulmoments of discovery and to connect with people who share their passion for reading, theirbelief in ideas, and their commitment to making the world a better and more beautiful place.

Job Description

MISSION

The Coordinator, eCommerce supports the day-to-day execution of the on-site experience for assigned categories and campaigns on indigo.ca. Working from priorities set by their group’s Specialist or Manager, they build and maintain site merchandising, content, promotional, and search deliverables, ensuring they are accurate, on time, and on brand.

The Coordinator monitors performance and flags friction and opportunities to their Specialist or Manager. They work closely with their team and cross-functional partners to keep the customer experience consistent and on brand. The Coordinator reports to the Manager, eCommerce.

KEY PERFORMANCE METRICS

- Execution and quality
- On-time execution of site content, promotion, and merchandising deliverables against the site calendar
- Accuracy and quality of site listings, content, and metadata, in English and French
- Timely flagging and resolution of site content issues and customer friction points




- Business results (monitored and supported through analytics and reporting)
- Site Performance: Traffic, Conversion, Revenue, Units Sold
- Profitability: Net Margin (and Rate), EPU % of Total Sales, eCommerce Contribution

KEY ACCOUNTABILITIES

Functional

- Execute site merchandising for assigned categories and campaigns, guided by key metrics, inventory levels, category trends, promotional plans, and retail merchandising priorities.
- Build and maintain promotional content on indigo.ca, including banners, landing pages, and campaign placements, ensuring accuracy and alignment with marketing and merchant plans.
- Support day-to-day site operations across merchandising pods, including search tagging, hand merchandising, product collection maintenance, and promotion builds.
- Deliver against the site calendar accurately and on time; flag risks to upcoming deliverables early and elevate conflicting priorities to the Specialist or Manager.
- Contribute to the planning and execution of seasonal and holiday programs, including gifting campaigns, promotional verticals, and strategic initiatives.
- Quality-check every launch before go-live, including links, pricing, imagery, copy, and mobile and app views.
- Support A/B testing by setting up, quality-checking, and reporting on tests as directed by the Specialist.




- Apply SEO metadata, SEO copy, and structured content to site experiences, following direction from the Specialist, Marketing, and Digital Product.
- Support the French customer experience by ensuring content is translated, accurate, and reflective of campaign priorities.
- Review AI-generated content (e.g., product copy, French translations, search results) for accuracy and brand voice before it goes live.
- Monitor site content for quality and accuracy; flag and resolve issues in a timely manner, escalating those beyond scope with relevant context.
- Monitor eCommerce KPIs and provide analytics and reporting support for assigned areas (internal search, campaigns, promotions, etc.), flagging variances in site performance or customer experience to the Specialist or Manager.
- Identify and flag opportunities to reduce customer friction and improve the digital shopping experience.
- Follow and contribute to team processes and documentation, suggesting improvements where they see them.
- Use approved AI tools to speed up routine tasks, and flag AI errors on the site to the right owner.
- Stay current on eCommerce trends, competitive site experiences, and emerging best practices, including AI; share relevant insights with the team.

People

- Collaborate with internal partners including Merchants, Creative, Editorial, Translation, Digital Production, and Digital Product teams to execute site priorities effectively.
- Communicate clearly and consistently, with timely status updates, handoffs, and briefs.
- Share knowledge openly and seek out le

📌 e-Commerce Coordinator (Toronto)
🏢 Indigo
📍 Toronto