When customers call Champagne Glass & Door, we want them to feel like they’ve reached a real person who wants to help.

We’re looking for an AP/AR Customer Service Representative who is warm, organized, confident on the phone, and persistent about following up. You’ll be the first point of contact for many of our customers and prospective customers, helping turn inquiries into booked estimates while keeping our customer and financial records accurate and up to date.

You don’t need an accounting degree or a background in bookkeeping. We’re looking for someone who is excellent with people, pays attention to detail, learns systems quickly, and takes pride in getting things done properly.

What you’ll do

Customer service & lead follow-up — your primary focus

- Answer incoming calls, emails, and texts promptly, warmly, and professionally.
- Talk with customers about their projects and capture the information our team needs.
- Follow up with web, QR-code,



and home show leads and help turn inquiries into booked estimates.
- Communicate with customers through Jobber using their preferred method of contact.
- Welcome showroom visitors and connect them with the right team member.
- Coordinate warranty and service requests.
- Keep customers informed about appointments, confirmations, and timelines.
- Follow up consistently so good leads don’t disappear.

AP/AR support

You’ll also provide accurate, organized data-entry support for accounts payable and receivable, including:

- Monitoring the company inbox for supplier invoices.
- Logging and uploading invoices into Dext.
- Preparing the bi-weekly list of payables for approval.
- Maintaining accurate vendor records.
- Tracking outstanding customer invoices and following up on overdue accounts.
- Recording customer payments in the system.
- Updating customer

📌 AP AR Customer Service Representative (Waterloo)
🏢 Champagne Glass & Door
📍 Waterloo