Drive Seller growth from Amazon’s Toronto office through strategic account management, data analysis, and consultative customer success leadership. Shape outcomes for major Amazon Canada Sellers.

As a Senior Customer Success Manager, you will support Strategic Account Services and help shape its future. You will manage Seller relationships, develop business strategies, and deliver customized recommendations. The work combines e-commerce insight, project management, cross-functional collaboration, and operational excellence to improve Seller and customer experiences.

Key Responsibilities:

- Build and execute strategic joint business plans with Sellers
- Analyze trends and metrics to identify growth opportunities
- Present tailored recommendations and compelling value propositions




- Educate Sellers on Amazon tools, products, policies, and programs
- Communicate project status clearly to leadership and management

Requirements:

- Five or more years of relevant qualified experience
- Bachelor’s degree or equivalent
- Experience in e-commerce, retail, advertising, sales, or business development
- Strong project management across multiple teams and priorities
- MBA or GenAI experience preferred

Bring strategic account planning, Seller advocacy, and data-driven customer success expertise to Amazon Canada’s Toronto-based SAS organization.

📌 Senior Strategic Account Customer Success Manager (Toronto)
🏢 Amazon
📍 Toronto