Career Opportunities: Senior Technical Lead (176382)

Requisition ID176382-Posted10/22/2026

- Lead configuration, build, testing, deployment, and support activities for Epic Ambulatory and MyChart modules.
- Gather and analyze business, clinical, and operational requirements from healthcare stakeholders.
- Configure Epic Ambulatory workflows including scheduling, charting, orders, referrals, encounters, and provider documentation.
- Configure and optimize MyChart functionalities including online scheduling, appointment management, patient messaging, eCheck-In, bill payment, prescription renewals, and patient engagement tools.
- Collaborate with clinicians, physicians, nurses, and operational teams to improve ambulatory workflows.
- Conduct workflow assessments and recommend process improvements aligned with Epic best practices.
- Support integrated workflows across Prelude, Cadence, Orders, Clinical Documentation, Referrals, and Revenue Cycle applications.
- Develop system design documents, build specifications, test scripts, training materials, and operational procedures.
- Execute unit testing, integrated testing, regression testing, and user acceptance testing.
- Participate in go-live planning, cutover activities, and hypercare support.
- Troubleshoot production issues and coordinate resolution with Epic and cross-functional teams.
- Support upgrades, new feature implementations, and regulatory requirements.




- Provide KT sessions and end-user support to clinical and operational teams.
- Ensure compliance with healthcare security, privacy, and organizational standards.

Required Skills & Qualifications

- Bachelor's degree in Computer Science, Healthcare Informatics, Information Systems, or related field.
- 8+ years of healthcare IT experience with strong Epic implementation/support experience.
- Epic Ambulatory Certification required.
- Epic MyChart Certification preferred.
- Experience in full lifecycle Epic implementation projects.
- Strong understanding of ambulatory clinical workflows and patient engagement solutions.
- Experience with workflow analysis, system configuration, testing, and production support.
- Knowledge of healthcare interoperability standards and integrated Epic ecosystems.
- Robust stakeholder management and communication skills.
- Experience working with Canadian healthcare organizations is highly preferred.

Preferred Skills

- Additional Epic certifications such as Cadence, Prelude, Healthy Planet, Orders, or Care Everywhere.
- Experience supporting virtual care, telehealth, and digital patient engagement initiatives.
- Familiarity with HL7, FHIR, APIs, and healthcare integrations.
- Experience in Agile and Waterfall delivery methodologies.
- Exposure to reporting tools such as Reporting Workbench, SlicerDicer, or Clarity.

📌 Senior Technical Lead (Canada)
🏢 HCL CANADA INC. (Fy HCL Axon Technologies
📍 Canada