- Office Location: 4250 Canada Way, Burnaby, BC V5G 4W6

At Pacific Blue Cross, we're committed to improving the health and wellbeing of British Columbians. Delivering on that commitment means ensuring our claims management practices are consistent, compliant, and focused on delivering quality outcomes for our members.

We're looking for an experienced Quality Assurance Advisor to bring their Disability Management and claims expertise into a role where they can have a broader impact across our operations.

This is an exciting prospect for an experienced Disability Management professional who is ready to step away from day-to-day claims adjudication and use their expertise in a different way. You'll independently conduct quality assurance reviews, claims file audits, compliance reviews, and evaluations of claims management practices, turning your findings into meaningful recommendations that strengthen how we work.

Reporting to the Senior Manager, Continuous Improvement, you'll work closely with operational managers to identify trends and opportunities, share findings, and provide insights that support training, performance management, compliance, and continuous improvement.

This role is ideal for someone who has deep Disability Management experience, strong judgement, and the confidence to provide constructive feedback in a way that is both compassionate and clear. You'll work independently, manage your own portfolio of reviews, and have the opportunity to influence claims practices without having direct reports.

If you've held roles such as Disability Management Specialist, Disability Case Manager, Senior Disability Case Manager, Claims Quality Assurance Specialist, Claims Quality Analyst, Claims Auditor, Disability Claims Auditor,



Quality Assurance Advisor, Claims Consultant, or Disability Management Consultant, we'd love to hear from you.

Key Details

- Position Title: Quality Assurance Advisor
- Work Arrangement: Hybrid - 3 days in the office and 2 days’ work from home
- Office Location: 4250 Canada Way, Burnaby, BC V5G 4W6
- Classification: Exempt
- Salary Range: $90,000 - $110,000 ( Pacific Blue Cross’ compensation program is built on a pay-for-performance philosophy, rewarding both individual and organizational achievements. We determine starting salaries by considering a variety of factors, including relevant skills, education, experience, and internal equity, ensuring compensation decisions are consistent, equitable, and reflective of each candidate’s unique background and qualifications)
- Incentive Compensation Plan (ICP bonus) per year based on performance: Up to 10%

Total Rewards Highlights

- Flexible working hours of 7.5 hours per day, Monday to Friday (i.e., 37.5 hours per week).
- Paid vacation starts at 4 weeks per year and increases with years of service.
- Generous benefits, including extended health, dental, and life insurance; depending on the plan that you choose, these benefit premiums can be 100% paid by PBC.
- PBC contributes the equivalent of 8% of your base salary to a Defined Contribution pension plan.



No employee contribution or matching is required, giving you more take-home pay

About Pacific Blue Cross

Pacific Blue Cross (PBC) has been British Columbia’s leading benefits provider for over 80 years. We are an independent, not-for-profit society with strong roots in BC’s health care system.

Why You'll Love Working Here

- Retiree Benefits plan that is available to employees who have at least 10 years of service with PBC and have reached the age of 55.
- Access to an onsite fitness center and cafeteria, along with employee events and activities designed to foster a collaborative and engaging work environment.
- Access to virtual doctors/counsellors 24/7 via our Employee Family Assistance Program
- Learning and development opportunities
- Wellness initiatives and onsite amenities

Keyways This Position Makes an Impact

Success in this role means providing timely, objective, and meaningful evaluation of our claims management practices to support quality, compliance, and continuous improvement. Through independent audits and file reviews, you'll identify trends and opportunities, provide actionable recommendations, and help operational leaders strengthen claims practices and team capabilities.

In This Position, You Will

- Conduct independent quality assurance reviews and claims file audits, applying your Disability Management expertise to evaluate current claims management practices and identify areas of strength, risk, and opportunity.
- Support ongoing compliance with insurance requirements, providing consistent quality assurance oversight and identifying areas requiring attention or improvement.
- Turn audit findings into meaningful insights

📌 Quality Assurance Advisor (Burnaby)
🏢 Pacific Blue Cross
📍 Burnaby