Lead claims fraud strategy at Desjardins, using investigations and analytics to strengthen prevention, detection, and risk mitigation capabilities. This leadership role oversees SIU operations.

Reporting to the Director, the Manager leads end-to-end Special Investigations Unit operations within Claims. The position requires fraud management experience, strategic planning, and performance management. It supports compliance, customer trust, and operational effectiveness through data-driven decisions.

Key Responsibilities:

- Lead end-to-end SIU and fraud management strategies
- Use analytics and metrics to improve performance
- Maintain fraud policies, controls, and governance frameworks
- Monitor emerging fraud trends and organized fraud activity




- Recommend strategies supporting fraud prevention and risk mitigation

Requirements:

- Bachelor's degree in a related field
- Nine years of relevant experience, including six years managing
- Experience in fraud management or special investigations
- Advanced knowledge of fraud governance and compliance requirements
- Solid French and English communication skills

Shape Desjardins claims fraud management through SIU leadership, analytics, strategic planning, and evidence-based risk mitigation.

📌 Claims Fraud Management Director (Montreal)
🏢 Desjardins
📍 Montreal