Location Flexibility: Primary Location Only

Posting Start Date: 10/22/26

At Fujitsu, we are driven by our purpose to make the world more sustainable by building trust in society through innovation.

We have been a pioneer in technology and innovation for over 80 years, and we are committed to using our expertise to help businesses and organizations transform for the digital age. We believe that digital transformation is essential to creating a more sustainable future. That's why we are working with our customers to develop solutions that can help them reduce their environmental impact, improve their efficiency, and create a more equitable society.

We are committed to contributing to the United Nations Sustainable Development Goals (SDGs). These goals are a blueprint for a better future for all, and we believe that technology can play a vital role in achieving them.

If you share our passion for making a meaningful impact on the world, we invite you to join our global family of 130,000 employees spanning more than 50 countries. We are a diverse workforce, and we offer a wide range of opportunities for you to grow and develop your career.

Together, we can create a more sustainable future for all.

SUMMARY

The Jr. Software Support Analyst is responsible for supporting the Fujitsu software solutions (edge, mobile, and cloud), interacting directly with customers (Level 3), supporting the customers field deployments, maintaining the knowledge bases, maintaining the controller network, troubleshooting software systems, escalates to project management & development, maintaining system images, and analyzing trends to deliver effective technical solutions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully,



an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

Essential Functions of the position include, but are not limited to;

- Provides software support (L3) to Fujitsu Software customers for lab & field issues
- Collects all necessary details for investigation (location, steps to reproduce, logs & trace evidence) to identify root cause(s).
- Reproduces customer integration environments for testing, validation, and defect isolation.
- Supports customers in the deployment of the solutions to the field and the resolution of issue(s).
- Supports customer installations, upgrades, and deployments of various software solutions:
- Edge deployments (Windows and Linux) of both applications and software development kits (SDK).
- Cloud deployments (Microsoft Azure, Google Cloud, Amazon AWS, etc.) of Fujitsu enterprise solutions.
- Mobile deployments (Android, iOS, etc.) of Fujitsu enterprise solutions of Fujitsu mobile apps.
- Analyzes Fujitsu Software logs, traces, and any other evidence to diagnose issues, identify performance or operational issues, and determine patterns or steps to reproduce.




- Triages customer service desk (L1/L2) issues escalated to Fujitsu (L3) ensuring they contain the necessary information (working with them to capture anything missing or collecting it) and ensuring they are directed to the appropriate personnel.
- Supports Proof of Concept (POC) and Pilot activities in customer labs and field deployments working closely with cross-functional Fujitsu Research & Development teams.
- Collaborates with cross-functional teams to investigate defects, validate fixes, and improve product stability.
- Maintains and troubleshoots the store controller network, customer servers running various operating systems (Windows, Linux, Android, iOS).
- Serves as a liaison between the customer and Fujitsu IT teams to ensure reliable connectivity between the QA lab and external partners.
- Creates, maintains and performs unit testing of the Windows and Linux base images that are used as the basis for the software installation.
- Supports continual improvement efforts by considering efficiency improvements and cost reductions.
- Provides support to customers using the Automatic Software Maintenance system (ASM), diagnoses and resolves various issues.

Other Duties and Responsibilities:

- Participates and contributes in multiple project teams in a support role.
- Adheres to company policies, safety, and quality.
- Supports continual improvement efforts and recommends novel ways to improve processes, tooling, and technologies. Makes recommendations to reduce costs.
- Additional responsibilities as assigned. This job description is not intended to be all-inclusive. Other, reasonable, and related duties may be assigned to meet the o

📌 Junior Software Support Analyst (Montreal)
🏢 Fujitsu
📍 Montreal