IT - Senior Business Applications Services Manager
Job Description
Posted Monday, June 8, 2026 at 4:00 AM
JAM, making the world sound better, one brand at a time Do these words sound like music to your ears?
Since 1972, JAM has grown to be one of the largest distributors of consumer electronic goods, pro-audio equipment, and musical instruments. Come join us to stay true to our mission of delivering ONLY the best customer service
Role Summary
The Senior Manager, Business Applications Services is a senior IT leadership roleaccountable for the end-to-end ownership, governance, and evolution of mission-criticalbusiness application services supporting finance, supply chain, operations, and customerplatforms.
Operating within a service-based IT operating model, this role serves as the single
accountable Service Owner for Business Applications, ensuring that services are:
Stable and reliable
Scalable and secure
Cost-effective
Continuously improving and aligned to business outcomes
This position leads cross-functional teams across ERP (JDE), WMS (Körber), CRMplatforms, and supporting application services while driving a 3-year strategic roadmapfocused on modernization, optimization, and value delivery.
Scope of Responsibility
Primary Services Owned
JDE ERP Platform
CRM Platform Services (Zoho/Salesforce)
Business Application Operations & Enhancements
Vendor / Package-based Applications (Cloud & Saa S ecosystem)
This role provides unified accountability across these domains, ensuring consistentgovernance, prioritization, and service performance.
Key Accountabilities
Service Ownership & Accountability
Own end-to-end service health, including availability, performance, and reliability
Define and manage service KPIs:
Application availability




Incident aging
Release predictability
Business satisfaction
Ensure clear ownership of risk, backlog, and service outcomes
Act as escalation point for critical incidents and service disruptions
Application Lifecycle & Roadmap Leadership
Define and continuously evolve a 3-year Business Applications roadmap
Lead:
Application rationalization
Technical debt reduction
Upgrade and modernization strategies
Align roadmap to:
Business priorities
Digital transformation objectives
Delivery Oversight & Release Governance
Ensure structured governance for:
Enhancements
Configuration changes
Minor/medium change delivery
Oversee release planning, cadence, and deployment stability
Partner with IT Delivery (PM Co E) while retaining service accountability for outcomes
Business Partnership & Stakeholder Alignment
Act as primary IT partner to Finance, Supply Chain, Operations, and Commercial stakeholders
Translate business priorities into clear service roadmaps and backlog priorities
Lead governance forums and provide:
Service health reporting
Risk visibility
Investment recommendations
Operational Excellence & Continuous Improvement
Incident and problem management
Monitoring and service observability
Establish automation-first mindset for:
Support processes
Application operations
Improve service maturity toward predictable,



data-driven operations
Team Leadership & Organizational Development
Lead and develop:
Platform Team Leads (JDE, Körber, CRM)
Application support and development teams
Build a high-performing organization with:
Clear accountability
Robust engineering practices
Continuous skill development
Required Experience & Qualifications
Experience
10+ years in IT with:
Enterprise applications leadership
ERP/WMS/CRM ecosystems
Service Owner, Application Manager, or similar
Experience operating in:
Service-based or product-based IT models (ITSOM preferred)
Technical & Domain Knowledge
Strong understanding of:
ERP (JDE preferred)
WMS (Körber or similar)
CRM platforms
Knowledge of:
Application lifecycle management
Integration patterns
Cloud/Saa S ecosystems
Executive-level communication and stakeholder management
Strong governance and decision-making capability
Ability to translate business strategy into technology outcomes
Why Join Us
Ready to join our team? Here’s why …
Comprehensive group benefits: Health, Dental, Vision, Life, Critical Illness, Short- and Long-Term Disability
Wellness Incentive Program and Employee Assistance Program
RRSP / 401(k) matching program
Work-life balance matters: Flextime, summer hours, paid vacation, and personal time off
A casual, fun, and collaborative work environment
Lively social calendar— there’s always something for everyone
Generous employee discounts on our products
Ongoing learning and development opportunities
The chance to work alongside a highly talented , high-performing team
Workplace Commitments
We are committed to providing a safe and healthy work env

📌 It - senior business applications services manager (Quebec City)
🏢 JAM Industries
📍 Quebec City