Our Vaughan client is need of an Intermediate Service Now Business analyst for a full time permanent position.
Are you a Service Now pro who loves building smooth, reliable IT service delivery? The successful candidate will support, configure, and improve our client's ITSM platform. You’ll work in a structured, ITIL-aligned workplace and help shape how IT services get delivered across the business.
What you’ll do Administer, configure, and support core Service Now ITSM modules: Incident, Request, Change, Problem, Knowledge, and Service Catalog
Support Customer Service Management (CSM) and the Change Advisory Board (CAB) Workbench
Test, troubleshoot, and resolve platform issues, and provide hands-on user support
Build and maintain integrations using REST/SOAP APIs and middleware
Use the Automated Test Framework (ATF) to keep releases stable and reliable




Improve the user experience through Service Portal / Employee Center
Explore and put Service Now AI capabilities to work
Take on project and business analysis work, from gathering requirements to delivering results
What you bring Strong hands-on experience with Service Now administration and configuration
Solid working knowledge of ITIL processes and ITSM best practices
Experience working in formal IT service delivery and change management environments
Experience supporting Saa S and cloud-based applications (preferred)
Nice to have PMP designation, or training in Business Analysis or Project Management fundamentals
Service Now certifications (CSA, CIS-ITSM)

📌 Intermediate servicenow business analyst (Vaughan)
🏢 Newport Williams
📍 Vaughan