Senior manager, collections (Toronto)

Senior manager, collections (Toronto)

25 Oct
|
BMO Financial Group
|
Toronto

25 Oct

BMO Financial Group

Toronto

Date limite pour présenter sa candidature :
11/05/2026
Adresse :
33 Dundas Street West
Groupe de famille d'emploi :
Audit, gestion des risques et conformité
Lead the design, deployment, and optimization of collections and recoveries strategies across the lifecycle using advanced analytics (e.g., SAS, Knowledge ENTERPRISE) and decision engines (FICO TRIAD, FICO Decision Management, CGI Strata). Drive data-led decisions to improve recoveries, reduce losses, and increase operational efficiency.
Design and optimize end-to-end collections strategies (early-stage through recoveries) using decision engines, predictive models, and business rules.
Own the full strategy lifecycle: design, simulation, testing, deployment, and performance monitoring.
Translate business objectives (risk, profitability, customer outcomes) into effective decision strategies.
Lead change management for strategy updates, including impact analysis, testing, and governance.
Leverage internal and external data (core banking, collections systems, bureaus, agencies, legal vendors) to enhance decisioning.
Partner with Risk, Operations, Technology, and external vendors to deliver and optimize strategies.
Deliver transparent, executive-level insights and recommendations grounded in data.




Ensure strategies align with regulatory requirements and risk governance standards.
Qualifications
7+ years in collections strategy, risk decisioning, or analytics within financial services.
Hands‑on experience with decision engines (FICO TRIAD, FICO DM, CGI Strata, or similar).
Strong end‑to‑end collections expertise, including recoveries.
Solid analytics background with hands‑on SQL, SAS, or equivalent.
Proven track record designing, testing, and deploying strategies at scale.
Strong stakeholder management and influencing skills; able to simplify complex concepts.
Good understanding of risk management, portfolio economics, and regulatory r
Preferred Experience
We recognize that strong candidates may bring expertise from different areas of the collections and recoveries lifecycle. We are seeking candidates with experience in one or more of the following areas:
Developing and deploying decision‑driven segmentation, treatment, prioritization, contact, or recovery strategies within either early‑stage collections, delinquency management, or late‑stage recoveries, including the use of testing and analytics to optimize performance.
Designing, implementing, and monitoring loss mitigation,

📌 Senior manager, collections (Toronto)
🏢 BMO Financial Group
📍 Toronto

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