Lead enterprise customer success for Fours in Vancouver, using strategic account management and proactive customer engagement across a hybrid schedule. As an Enterprise Customer Success Manager, you will own strategic accounts throughout onboarding, adoption, engagement, retention, and renewal. You will manage implementations, understand customer goals and use cases, and build relationships with multiple stakeholders. This full-cycle position supports Fours customers across B2B cloud marketplaces.

Key Responsibilities
- Own enterprise accounts from kickoff through renewal
- Drive customer health, adoption, engagement, and retention
- Manage implementations and customer lifecycle activities
- Identify expansion opportunities and flag at-risk accounts




- Coordinate with Sales, Product, Engineering, and Account Management

Requirements:
- Three or more years in Customer Success or Account Management
- Experience managing enterprise customers and multiple stakeholders
- Excellent written and verbal English communication skills
- Solid organizational and project management skills
- Proactive, strategic approach to customer needs and risks Build lasting enterprise relationships at Fours through customer success, implementation leadership, and proactive account management in Vancouver.

📌 Enterprise Customer Success Manager (Vancouver)
🏢 Suger
📍 Vancouver