Select how often (in days) to receive an alert: At Softchoice, a World Wide Technology (WWT) company, we work together to make a new world happen. As an IT solutions provider serving U.
S. commercial and SMB organizations, as well as the entire Canadian market, we help organizations turn ambition into real‑world outcomes. We do this through the delivery of secure cloud, AI, software and digital workplace solutions that enable agility, innovation and growth. With a highly engaged, high‑performing team, we are certified as a Great Place to Work® in both Canada and the United States, and have been recognized as a Best Workplace in Canada for more than 20 years. We stand proudly for our people and their success through career development and advancement, and continuously strive to do what’s good for our people and communities. As part of WWT, we connect customers to the global scale, advanced innovation, world‑class partnerships, and deep expertise of a leader in AI and digital transformation. This includes access to WWT’s Advanced Technology Center (ATC), a collaborative ecosystem featuring state‑of‑the‑art hardware and software that enables customers and partners to conceptualize, test, and validate innovative solutions before deploying them at scale. The impact you'll have: The Senior Operational Excellence Lead, Territory Sales Division (TSD) ties the division’s cross‑functional teams into one cohesive execution engine. This role is the glue that turns TSD strategy and initiatives into consistent, measurable execution across sales, pre‑sales, marketing, digital, and supporting teams. The role owns the SMB marketing calendar and actions, and builds e‑commerce strategy into every customer call. It defines success lanes for each organization and engine, with key measurables and a KPI framework for each,



and reports engine KPIs and outputs against the business plan and commitments. It is a strategic partner to the Vice President, TSD, and works at the director level across the division and supporting organizations. This role does not manage sellers. It owns execution and alignment, and helps the VP, TSD connect the division with all supporting organizations and engines. It reports to the Vice President, TSD, and works as a senior individual contributor with no direct reports, with significant autonomy and broad influence across the division.

What you'll do
1. Cross‑functional execution and alignment
- Own end‑to‑end execution across the division’s engines. Align sales, pre‑sales, marketing, digital, and supporting teams on shared priorities, owners, timelines, and dependencies.
- Translate the VP, TSD’s strategy and annual priorities into an integrated execution plan with explicit milestones, accountabilities, and success criteria.
- Resolve cross‑team handoffs, conflicts, and gaps, and elevate decisions to the VP, TSD with clear options and recommendations.
- Represent TSD in enterprise forums with supporting organizations and engines, and shape how they serve the division. 2. Business planning, KPIs and performance
- Define success lanes for each organization and engine, with key measurables tied to the TSD business plan and commitments.
- Design and own the KPI framework and dashboards for each engine,



including metric definitions, data sources, targets, and cadence.
- Analyze engine performance to find root causes and risks, and recommend and drive corrective action across teams.
- Quantify the business impact of initiatives, and advise the VP, TSD on where to invest, stop, or change course. 3. Operating rhythm and executive reporting
- Run a weekly touch point with each team and engine to review progress, blockers, and commitments.
- Present engine KPIs and outputs to TSD leadership and the VP, TSD each week, tied to the business plan and commitments.
- Hold leaders accountable to agreed outcomes by tracking actions to completion.
- Own inputs and executive narrative for monthly and quarterly business reviews and senior leadership updates. 4. Marketing and digital execution
- Own the SMB marketing calendar and actions. Align campaigns, events, and offers with Marketing and sales priorities, and ensure they support pipeline and revenue targets.
- Ignite the marketing engine by focusing on both sales engagement and digital execution, with measurable goals for each.
- Build e‑commerce strategy into every customer call, partnering with Digital and Sales leaders on conversion, adoption, and customer experience.
- Measure campaign and program impact on pipeline, conversion, and revenue, and adjust plans based on results. 5. Change leadership and operational improvement
- Lead division‑wide process improvement initiatives that remove friction, duplicated effort, and inefficiency across teams.
- Define and spread standard playbooks, best practices, and ways of working.
- Mentor and share best practices with peers in operations and program roles.
- Lead change management for new tools,

📌 Sr. Operational Excellence Lead (Toronto)
🏢 Softchoice
📍 Toronto