Drive adoption and customer value at Ashby through strategic guidance, product training, and partnership reviews across mid-market organizations. As a Customer Success Manager, you will support Ashby’s High-Touch Customer Success function for growth-stage organizations and public enterprises. You will partner with customers throughout adoption and long-term optimization. The work combines trusted relationships, complex technology, workflow guidance, and cross-functional collaboration.

Key Responsibilities
- Drive adoption across a portfolio of mid-market customers
- Deliver strategic guidance, product trainings, and partnership reviews
- Identify expanded use cases and long-term value realization
- Tailor workflow guidance to customer goals and challenges




- Advocate for customer needs with internal stakeholders

Requirements:
- At least two years of B2B SaaS Customer Success experience
- Experience managing approximately 60 mid-market customers
- Experience supporting complex technologies through adoption and optimization
- Solid communication, listening, curiosity, and problem-solving skills
- Experience partnering cross-functionally with Sales, Product, and Support Bring customer partnership, product expertise, and clear communication to Ashby’s growing High-Touch Customer Success team.

📌 Mid-Market Customer Success Manager (Canada)
🏢 Ashby
📍 Canada