Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise.

We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunities for people to achieve fulfillment through career success.

Ready to join us?

Here's what the opportunity supported through our TGS Talent Acquisition Team requires:

Overview The Senior Engagement Manager position is a delivery leadership position in the organization in which the individual may be responsible for managing one customer or a small book of business (i.e. geography based).

Alternatively, the Senior Engagement Manager may be responsible for these same duties for a very complex, large-scale program or engagement with high demands around deliverables, SLAs, or technology/practice acumen.

When management duties are involved, this individual is responsible for the guidance and mentorship of a team of Engagement Managers based in a region or practice area. The Senior Engagement Manager provides ownership of customer expectations, delivery assurance of application services, and all‑around outcomes for clients. The Senior Engagement Manager role is responsible for quantifying the business advantages of project outcomes throughout the engagement.





The position of Senior Engagement Manager is distinguished from the Engagement Manager I and II positions by the nature of the engagements or programs involved. As a more advanced Engagement Manager position, a Senior Engagement Manager is expected to have the experience and background to perform all the duties described below for engagements of all service types including all those expected of a Engagement Manager II along with complex deliverable‑based, fully outsourced, or extremely large‑scale engagements or programs. This position requires a more demanding set of skills, educational background and demonstrated experience as related to the technical practice area.

This role may require up to 50% travel.

Essential Functions Strategic Thinker & Market Strategist Customer-First Mindset: o Urgently and actively accountable for project and customer requirements to ensure customer satisfaction and contract compliance

o Succinctly understands and explains how application solution addresses customer needs and discusses benefits in terms of business value versus technology features

o Establishes and performs periodic customer, project, and solution health checks with client project teams baselined against the target metrics associated with the Value Streams defined at the onset of the engagement

o Ensures customer reference‑ability and support and enhances on‑going relationships





o Defines and implements a communication plan that meets project and customer expectations, and then urgently ensures a rhythm of continuous communication and escalation inside of TEK and with the client relative to project status, opportunities, and imminent risks

o Participates in the development and execution of an account strategy in collaboration with internal stakeholders

o Thinks out of the box, works to solution and solve business problems.

o Drives growth by relentlessly searching for new and improved ways of serving our internal and external customers; collaborates heavily with Practice, Solutions, and Sales Teams towards this end

o Ability to highlight risks associated with activities that deviate from stated business goals and define costs associated with deviation

o Collects and provides input into the design, development, implementation and improvement of service offerings and internal processes

o Works with shared services groups to improve and implement changes to project delivery processes, methodology, and back‑office procedures

Leadership Presence: o Inspires and motivates a sense of direction and purpose

o Energizes team members to strive towards a compelling vision of the future by embracing and embodying company values in all aspects of their work

o Offers clarity around project goals and objectives to enable effective collaboration towards a shared purpose

Strategic Perspective & Judgement: o Maintains a clear view of the customers current and future business needs above and beyond the engagement deliverables

o Uses deep industry and cultural knowledge to anticipate trends and opportunities; takes a long‑term view of the business as well as

📌 Senior Engagement Manager (Montreal)
🏢 TEKsystems
📍 Montreal