Lead fraud investigations at Wealthsimple, coaching investigators and resolving complex account takeovers, payment fraud, and digital asset cases in a hybrid team. As Team Lead, you will manage a pod of Fraud Investigators within Wealthsimple’s Security & Risk group. You will guide daily operations, maintain case-closure Service Level Agreements, and protect investigative quality. The work spans fraud typologies, financial ledgers, transaction metadata, and regulatory requirements. Key Responsibilities:

Manage daily operations for a pod of Fraud Investigators Conduct 1:1s, side-by-sides, coaching,



and calibration sessions Oversee complex queues and maintain case-closure Service Level Agreements Escalate and resolve ambiguous or high-dollar investigations Partner with Risk, Compliance, and Product on automated defenses Requirements:

Three or more years of backend fraud investigations experience Experience with banking, payments, account takeovers, or digital assets Track record mentoring, coaching, or leading peers Deep understanding of fraud typologies and financial ledgers Exceptional written and verbal communication skills Apply fraud investigation leadership, decisive judgment, and detailed coaching to strengthen Wealthsimple’s defenses against evolving financial crime.

📌 Fraud Investigations Team Lead (Toronto)
🏢 Jaide Health
📍 Toronto