Lead client delivery operations and continuous improvement at Central 1 in a hybrid workplace, using service management and performance standards expertise. As Director, Client Delivery Operations and Excellence, you will oversee delivery frameworks, Request Management, and quality standards. You will guide operational performance across Payments, Treasury Services, Application Audit, and Documentation. The position also partners with Corporate IT on incidents, capacity, resourcing, operational requests, and delivery performance. Key Responsibilities:

Oversee consistent service delivery across client-facing functions Lead request intake, triage, service levels, and escalations Coordinate readiness for onboarding, volume changes, and acquisitions Monitor quality, timeliness, throughput,



and resource utilization Establish processes for complex operational issues Requirements:

Eight to ten years in delivery or service management Experience with operational performance and quality management Proven performance improvement in project-based environments Knowledge of payments, financial services, and regulations Strong analytical, stakeholder management, and communication skills Apply delivery leadership, service management, and analytical expertise to strengthen Central 1’s client outcomes and operational performance.

📌 Director Client Delivery Operations (Vancouver)
🏢 Central 1
📍 Vancouver