Lead customer service performance at Air Canada by coaching frontline teams, strengthening communication, and solving operational issues across passenger aviation. Model a positive, customer-focused attitude while adapting quickly to change. As an Operations Manager, you will lead Customer Sales and Service Agents toward productivity and service objectives. The work emphasizes coaching, employee development, critical thinking, and sound judgment. You will support service improvements while communicating company directions, policies, and decisions clearly. Key Responsibilities:

Coach employees toward team metrics and service objectives Listen to calls for accuracy, demeanor, and policy compliance Provide recognition, feedback, and employee motivation Resolve customer, employee,



and operational service problems Coordinate safety, operational, and customer service standards Requirements:

Demonstrated leadership, coaching, and employee development skills Solid customer focus and professional communication Critical thinking, sound judgment, and problem-solving abilities Microsoft Office experience, including Word, Excel, and Outlook Availability for evenings, weekends, holidays, and required travel Apply customer service leadership, coaching expertise, and operational judgment while supporting Air Canada employees and passengers worldwide.

📌 Air Canada Customer Service Operations Manager (Dorval)
🏢 Air Canada
📍 Dorval