Shape contact center products through backlog prioritization and omnichannel transformation in Momentum Financial Services Group’s hybrid work environment. Focus on customer and advisor experiences. The Product Owner, Contact Center Pod defines and delivers capabilities across Momentum’s contact center ecosystem. This senior product role translates customer, business, operational, regulatory, and technology requirements into measurable outcomes. You will guide product strategy, Agile delivery, stakeholder alignment, and technology transformation. Key Responsibilities:

Own the Contact Center Pod vision, roadmap, priorities, and outcomes Create and prioritize epics, features, stories, and acceptance criteria Lead sprint planning, refinement, reviews, and retrospectives Align Operations, Technology, Compliance, Risk, Architecture,



and business stakeholders Drive omnichannel, AI, automation, CRM, and digital capabilities Requirements:

Five-plus years in product ownership, management, business analysis, or related roles Experience with Agile delivery and cross-functional teams Proven backlog management in complex business environments Robust contact center operations and customer journey knowledge Experience with CCaaS, CRM integrations, digital channels, or intelligent routing Apply product management expertise, contact center knowledge, and stakeholder leadership to advance customer and advisor outcomes.

📌 Contact Center Product Owner (Toronto)
🏢 Momentum Financial Services Group
📍 Toronto