Lead Genesys Cloud CX delivery in a hybrid Toronto role, guiding technical direction, integrations, and contact centre transformation for financial services. Miratech seeks an experienced Development and Delivery Lead to oversee Genesys Cloud CX initiatives for a major financial services client. You will coordinate client, partner, and Miratech teams while maintaining an end-to-end delivery view. The work spans CCaaS architecture, development, testing, deployment, and operational handover. Key Responsibilities:

Lead CCaaS planning, execution, and delivery across initiatives Oversee IVR, routing, desktops, dialers, reporting, and integrations Define scope, timelines, resources, milestones, and delivery objectives Manage risks, issues, dependencies, vendors,



and partner organizations Review designs, testing, deployment, documentation, and operational handover Requirements:

Experienced development and delivery leadership background Technical oversight across cloud contact centre solutions Robust stakeholder management, decision-making, and problem-solving abilities Genesys or cloud certifications are advantageous Financial services or regulated-industry experience is advantageous Bring Genesys Cloud CX, delivery planning, and stakeholder leadership to Miratech’s hybrid Toronto contact centre initiatives.

📌 Genesys Cloud CCaaS Delivery Lead (Toronto)
🏢 Miratech1
📍 Toronto