About the Opportunity Our client, a leading financial institution, is seeking a Senior Business Analyst/Product Owner to join a highly collaborative Agile team supporting enterprise customer-servicing communications across Canadian Personal Banking.

This role leads an Agile pod that delivers critical customer communications via SMS, email, push notifications, and secure messaging. The successful candidate will act as a Product Owner while leveraging strong Business Analysis expertise to drive backlog prioritization, stakeholder engagement, sprint planning, and delivery execution.

This is an excellent opportunity for someone who thrives in a fast-paced Agile environment and enjoys balancing business priorities, delivery timelines, and stakeholder expectations.

Why Apply? Chance to work with a leading financial institution

Long-term contract with extension potential

Permanent conversion opportunity based on performance

Lead an Agile pod delivering customer-facing banking solutions

Collaborative and supportive team culture

Visible initiatives impacting millions of customers

Team consists of 6 Agile pods

Collaborative, supportive, and highly engaged culture

2-3 weeks of onboarding and training provided

Work structured around Quarterly Program Increments (PIs) and two-week sprints

Role Overview As the Product Owner for an Agile pod, you will be responsible for ensuring the team delivers maximum business value through customer-focused product increments. You will work closely with business stakeholders, technical teams, and leadership to manage priorities, remove blockers, and drive successful delivery outcomes.





The team supports customer servicing communications such as:

Security Notifications

Balance Updates

Secure Messages

Digital Banking Communications

This is primarily a Business-As-Usual (BAU) environment focused on onboarding, configuration, deployment, and enhancement of communication capabilities rather than new feature development.

Key Responsibilities Product Ownership & Agile Delivery

Own and maintain the product backlog.

Prioritize user stories based on business and customer value.

Lead sprint planning, backlog refinement, story pointing, retrospectives, and other Scrum ceremonies.

Define and maintain acceptance criteria.

Make delivery decisions and elevate risks when required.

Manage development team priorities and delivery timelines.

Stakeholder Management

Partner with business stakeholders and leadership to support product vision and roadmap execution.

Communicate with stakeholders at all levels of the organization.

Facilitate demos and delivery reviews.

Balance competing stakeholder priorities and negotiate trade-offs.

Provide regular status reporting and progress updates.

Delivery & Planning

Manage multiple concurrent workstreams and timelines.

Monitor capacity and sprint commitments.





Support release planning and deployment activities.Manage delivery dependencies, defects, and blockers.

Coordinate testing, quality assurance, and business readiness activities.

Participate in Scrum and Kanban ceremonies.

Review performance metrics and identify opportunities for improvement.

Support a culture of collaboration, innovation, transparency, and accountability.

Required Qualifications Experience

5-7 years of Business Analyst and/or Product Owner experience.

5-7 years of experience within Banking or Financial Services.

5-7 years of Agile delivery experience.

Experience working in Scrum environments.

Experience with backlog management and refinement.

Experience writing user stories and acceptance criteria.

Experience facilitating Agile ceremonies.

Experience leading stakeholder discussions and demos.

Technical Skills

JIRA (5-7 years)

Confluence (5-7 years)

Agile Delivery Methodologies

Story Pointing

Sprint Planning

Capacity Planning

Backlog Prioritization

Soft Skills

Solid stakeholder management capabilities.

Exceptional organizational skills.

Ability to manage multiple priorities simultaneously.

Leadership mindset with the ability to lead an Agile pod.

Strong presentation and facilitation skills.

Ability to adapt quickly in a fast-paced environment.

Education

Undergraduate Degree in Business, Technology, or a related field.

Nice-to-Have Qualifications

Understanding of Architectural Design concepts.

SAFe Certification or experience working within Scaled Agile environments.

Knowledge

📌 Senior Product Owner (Toronto)
🏢 Kelly
📍 Toronto