Stafford Gray is looking for an experienced Business Systems Analyst to support a public-sector IT Infrastructure Services organization in Southeast Michigan. You’ll work across the Networking, Server, Workstation Services, Microsoft 365, VoIP/Telecommunications, and Service Center teams. You’ll own project assignments from requirements through implementation, so this role suits a self-starter who takes ownership.

This is a hybrid role with a minimum of 2 days per week onsite in the Waterford/Pontiac area. Remote days follow standard business hours from an adequate home office. The engagement is ongoing, with a target start in early November.

What you’ll do

Gather requirements, analyze data, design solutions, and write technical requirements for infrastructure projects

Support ServiceNow integrations, including Asset Management, Inventory Management, CMDB/Discovery, and Webex

Test and implement technology solutions, and support users through rollout





Research current systems and create procedures that improve them

Train and support end users

Write Requests for Proposals (RFPs) and contract Scopes of Deliverables

Required

5+ years of experience as a Business Analyst or Business Systems Analyst

Hands-on ServiceNow experience, specifically integrations or work in Asset Management, Inventory Management, or CMDB/Discovery.

This is a firm requirement. Please don’t apply without it.

Robust experience with the Microsoft 365 productivity suite

Data analytics experience

Ability to be onsite in the Waterford/Pontiac area at least 2 days per week

Nice to have

Telecommunications Expense Management (TEM) experience

Experience writing RFPs, contracts, or scopes of work

Background supporting infrastructure teams (network, server, endpoint, VoIP)

📌 Business Systems Analyst (Winnipeg)
🏢 The Stafford Gray Group
📍 Winnipeg