Support Giant Tiger stores with bilingual Tier 2 troubleshooting and technology expertise after Ottawa training, working remotely or onsite as arranged.

As a Bilingual Specialist, Tier 2 Support, you will manage complex technical issues across corporate and store environments. The work includes ITSM tickets, iOS, networking, and customer-facing communication. You will support Giant Tiger facilities, coordinate vendors, and maintain documentation while following established processes and timelines.

Key Responsibilities:

- Manage and prioritize Tier 2 tickets, projects, and onsite assignments
- Investigate urgent, unfamiliar, complex, and high-impact technical issues
- Configure and troubleshoot computers, devices, networking, CCTV, and telephony




- Provide onsite support at Ottawa and other required locations
- Create knowledge articles and maintain technical documentation

Requirements:

- Three years of Tier 2 IT customer support experience
- Post-secondary degree in computer systems technology or support preferred
- A+ Certification and bilingual English/French communication skills
- Advanced knowledge of iOS operating systems
- Experience with ServiceNow or FreshService ITSM systems

Apply Tier 2 troubleshooting, bilingual communication, and ITSM expertise across Giant Tiger’s corporate and retail technology environments.

📌 Bilingual Tier 2 IT Specialist (Ottawa)
🏢 Giant Tiger
📍 Ottawa