Deliver Level 2 desktop support onsite, troubleshooting Windows, Mac, printers, and peripherals while resolving escalated technical tickets independently.

The IT Service Engineer supports desktop, mobility, and device issues with a solid technical foundation. You will deploy and configure devices, administer MDM platforms, support Microsoft Teams, and troubleshoot connectivity. The position also provides first-line technical support during network, voice, and compute outages.

Key Responsibilities:

- Resolve hardware and software issues across desktops, laptops, printers, and peripherals
- Deploy, image, and configure PCs, laptops, and mobile devices
- Administer MDM enrollment, policies, troubleshooting, and device rollouts
- Troubleshoot Wi-Fi, VPN, TCP/IP,



and general connectivity issues
- Document resolutions and maintain the IT knowledge base

Requirements:

- Four to eight years in IT support or desktop engineering
- Associate degree or coursework in IT or Computer Science
- Solid Windows knowledge and working knowledge of MacOS
- Hands-on experience with Intune, 42Gears, Addigy, or similar
- Experience supporting Active Directory and Microsoft 365 at Level 2

Apply desktop engineering expertise, MDM administration, and network troubleshooting to provide dependable onsite Level 2 IT support.

📌 Level 2 Desktop Support Engineer (Richmond)
🏢 WORLDPAC Canada
📍 Richmond