Are you an ambitious and highly motivated leader with experience in day-to-day operational delivery of all on-premises and cloud infrastructure services? Are you looking to make the next step in your career? If so, join Peel Regional Police – one of Canada’s most progressive police services

As a Senior Lead-IT Infrastructure Operations within our ITS Infra and Data Centre Operations department, you will be responsible for directing the day-to-day operational delivery of all on-premises and cloud infrastructure services including Network, Unified Communications (UC), Audio Visual (AV), Compute, Storage, Backup, Servers, Exchange, Databases and the data centre environment and technology. They provide daily leadership to the Infrastructure Supervisors and their teams, ensuring stability, integrity, security and continuous availability of all infrastructure systems. They also act on behalf of the Manager during absences and are a key member of the Infrastructure and Data Centre Operations leadership team.

What will your typical day look like?

- Assists the Manager in directing the operational management of the Infrastructure an Data Centre Operations Bureau by providing leadership, coaching and oversight to multiple Infrastructure Supervisors and their teams of qualified and technical staff.
- Establishes performance standards, conducts performance evaluations and provides direct input into hiring, onboarding, discipline, training and career-development decisions for direct and indirect reports; takes shared accountability with the Manager for team results, employee engagement, succession planning and adherence to Service policies and the Collective Agreement.




- Acts as the primary operational point of contact for the Bureau on a day-to-day basis while ensuring operations remain stable, secure and within defined service levels.
- Oversees the implementation and continuous improvement of operational processes, change/incident/problem management procedures, on-call and escalation procedures and performance-reporting practices to maintain an efficient and effective 24x7 operational capability across all infrastructure domains.
- Establishes and manages event-management, alerting and capacity-management practices for infrastructure systems and applications; uses operational data to benchmark, analyze and recommend improvements to the IT infrastructure, and ensures accepted recommendations are implemented through the Supervisors.
- Recommends and oversees infrastructure improvements – including upgrades, patching, hardening and lifecycle replacements – and ensures that infrastructure best practices, ITIL processes and Service standards are consistently followed across all teams.
- Co-leads infrastructure improvement initiatives and acts as project coordinator for cross-team infrastructure projects requiring configuration, modification and upgrades to the IT infrastructure; monitors project budgets and alerts the Manager of any variances or risks.
- Partners with the Infrastructure Architects to ensure operational readiness of new platforms before they go live - validating that monitoring, alerting, runbooks, on-call procedures,



backup/restore and vendor support are in place, and formally accepts new platforms into supported operations on behalf of the Bureau.
- Participates in the creation and evaluation of RFPs, RFIs, tenders and Statements of Work, and participates in negotiations with vendors, contractors and service providers.
- Develops and maintains Service Level Agreements and Operating Level Agreements with internal and external providers and supports the Manager in monitoring vendor performance against contracted commitments.
- Monitors third-party vendors and contractors performing on-site infrastructure work, including security clearance, escorted data center access and adherence to Service policies.
- Ensures that appropriate physical, environmental, data and systems security measures are in place for all infrastructure components in the primary and secondary Data Centres, server rooms and remote sites, and ensures compliance with directives such as the Community Safety and Policing Act, applicable privacy and information-management legislation and Service directives.
- Establishes and maintains procedures for incident escalation to appropriate internal and external support groups; participates in the Bureau on-call support as the senior operational escalation point.
- Oversees the installation and maintenance of equipment, software, tools and processes required to provide uninterrupted operational capabilities; ensures that documentation, configuration management and asset/inventory controls (hardware and software licensing) are accurate and current, and that the entire system or application lifecycle, from deployment to decommissioning, is properly managed.
-

📌 Sr Lead-IT Infrastructure Ops (Brampton)
🏢 Peel Regional Police
📍 Brampton