Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a best-in-class experience for all customers’ home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a world-wide scale.

The warmth and experience that Napoleon product brings to the homes of our customers transcends borders, language, and cultures to elevate everyday experiences, so you love being home. Throughout North America, Europe, South America and Asia, Napoleon creates memorable moments through our stunning designs and cutting-edge technologies.

This posting is for an existing permanent vacancy and is actively being recruited for.

Job Title: Quality Assurance Supervisor

Reports to: Quality Assurance Manager

Location: 214 Bayview Drive, Barrie

Job Purpose

The Quality Assurance Supervisor leads a team responsible for day-to-day Quality Assurance activities within an assigned area. As a working supervisor, the role provides visible plant-floor leadership, sets priorities, ensures effective quality coverage, and supports the timely resolution and escalation of product and process quality concerns. Demonstrated ability to work effectively in a hands-on capacity within manufacturing, laboratory, warehouse, and plant-floor environments Ability and willingness to support assigned manufacturing shifts, work schedules, and facilities in accordance with operational requirements.

The Supervisor oversees inspections, audits, containment, nonconformance and corrective action activities, while ensuring compliance with applicable specifications, procedures, certification requirements, and customer expectations.



Working closely with cross-functional teams, the role supports manufacturing performance, problem-solving, audit readiness, and continuous improvement through data-driven decision-making and team development. The role requires a hands‑on approach and regular engagement within manufacturing, laboratory, warehouse, and plant-floor environments. The Supervisor is responsible for providing practical quality leadership and support where required and must be able to work effectively across assigned manufacturing shifts, work schedules, and facilities in accordance with operational requirements.

Key Competencies

- Demonstrated leadership, coaching, and team development skills
- Strong problem-solving, analytical, and decision-making abilities, including root cause analysis and corrective action methodologies
- Ability to interpret technical drawings, specifications, quality data, and risk indicators to support informed decision‑making
- Effective communication, collaboration, and influencing skills across organizational levels and cross-functional teams
- Strong customer focus with the ability to balance quality, compliance, risk, and operational priorities
- Ability to manage multiple priorities and coordinate quality activities in a fast‑paced manufacturing environment
- Working knowledge of quality systems, manufacturing processes, and health and safety requirements




- Proficiency with ERP systems, reporting tools, Microsoft 365, and other digital tools

Key Job Functions

- Quality Assurance Leadership & Team Supervision: Establish daily priorities, workload distribution, coordinate staffing, scheduling, and quality coverage, provide technical direction, monitor completion, and maintain effective shift-to-shift communication. Coach, mentor, and provide regular feedback to Quality Assurance Technicians and Specialists to support consistent execution, capability development, succession readiness, and achievement of assigned quality, operational, safety, training, and performance KPIs.
- Manufacturing Quality Support & Operational Execution: Provide visible, hands-on plant-floor quality leadership through rapid response to production issues and close collaboration with Operations and Engineering. Ensure appropriate quality verification activities are completed and that Quality Assurance personnel consistently adhere to drawings, specifications, control plans, inspection criteria, critical quality requirements, and approved processes. Assess and elevate quality, compliance, certification, customer, and product risks in a timely manner to support informed decision‑making and protect product integrity.
- Inspection, Testing & Audit Execution: Provide oversight and direction to ensure required inspections, product testing, laboratory activities, layered audits, line audits, and critical quality checks are completed accurately and on schedule. Review results for completeness, trends, nonconformities, and required follow up.
- Nonconformance, Containment, MRB & Rework Coordination: Lead initial conta

📌 Quality Assurance Supervisor (Barrie)
🏢 Wolf Steel
📍 Barrie