ERP Business Analyst – Order to Cash (O2C)

Location: Mississauga, Ontario

Employment Type: Full-time, Permanent

Work Arrangement: Hybrid – 2 days onsite per week

Industry: Manufacturing / Distribution

The Chance

We are seeking an experienced ERP Business Analyst to join a major, multi-year enterprise ERP implementation and business transformation initiative.

This is an opportunity to play a key role in the implementation, enhancement and ongoing evolution of an ERP platform supporting complex manufacturing and distribution operations. The program spans multiple ERP modules and business functions, with a strong focus on Order to Cash (O2C) and additional exposure to Procurement / Procure to Pay (P2P).

The ideal candidate brings strong functional ERP expertise, understands how end-to-end business processes translate into system functionality, and has hands‑on experience with requirements, testing, defect management and system enhancements.

You will work closely with business stakeholders, fellow Business Analysts, technical support teams and implementation consultants to ensure ERP functionality meets business requirements and operates effectively across different scenarios.

This is a hands‑on, individual contributor role suited to someone who enjoys understanding complex systems, solving problems and contributing to long‑term technology initiatives.

Key Responsibilities

ERP Business Analysis & Functional Expertise

- Develop a thorough understanding of the ERP platform, its modules and the end-to-end business processes it supports.
- Work across multiple ERP modules, with particular emphasis on Order to Cash, including order management, pricing, inventory availability, fulfilment,



manufacturing shipping and invoicing.
- Work closely with business stakeholders to clarify existing requirements, validate ERP functionality, investigate issues and support approved changes and enhancements.
- Review, validate and maintain business requirements, process workflows, functional documentation and change requests as required.
- Conduct gap analysis to identify differences between business requirements and ERP functionality.
- Work within established business analysis and solutioning methodologies, contributing recommendations for improvements where appropriate.
- Respond to functional questions and requests relating to ERP processes, reporting and business scenarios.

Testing, Defect Management & Functional Validation

- Take ownership of the functional defect management process, ensuring issues are clearly documented, tracked, prioritized and followed through to resolution.
- Investigate reported issues, reproduce defects where possible and document expected versus actual system behaviour.
- Collaborate with technical support teams and implementation consultants to clarify issues and coordinate resolution.
- Participate in regular testing cycles, validating ERP functionality across various business processes and scenarios.




- Perform functional testing and retesting to confirm defects have been resolved and previously working functionality remains intact.
- Develop and maintain test scenarios, test cases, test results and supporting documentation.
- Coordinate and support User Acceptance Testing (UAT), working closely with business users to validate system functionality.
- Help improve the consistency, quality and efficiency of defect tracking and testing processes.

ERP Enhancements & Continuous Improvement

- Support ERP enhancements, change requests and ongoing improvements to business processes and system functionality.
- Evaluate business requirements for new functionality and changes to existing processes.
- Review and validate system enhancements, including approval workflows, operational processes, reports and business documents.
- Support changes to ERP-generated forms and documents, such as quotations and invoices.
- Collaborate with business stakeholders and implementation partners to ensure enhancements align with operational requirements.
- Contribute to ongoing process improvements as the ERP implementation evolves.

Documentation, Training & Go-Live Support

- Create, review and maintain clear, detailed business requirements, functional documentation, test scenarios and process workflows.
- Maintain structured documentation, including requirements and testing materials managed extensively in Excel.
- Develop and update end-user training documentation, procedures and instructional materials including video.
- Support end-user training and business readiness activities.
- Participate in ERP go-live activities, helping business users

📌 Business Analyst (Mississauga)
🏢 SearchLabs
📍 Mississauga