We’re building a relationship-oriented bank for the modern world. comWhat You’ll Be DoingAs the Director, Transformation & AI Delivery, you will be reporting to the Senior Director, Strategy, Business Management and Effectiveness in Transaction Banking. In this role you will lead Transaction Banking’s transformation and AI agenda by overseeing the full portfolio of process transformation and AI initiatives while directly owning and delivering a significant portion of them. You will be establishing governance frameworks, maintaining clear visibility into progress, risks, dependencies, and resourcing, as well as preparing updates for leadership and steering committees. You will also be identifying and prioritizing new transformation and AI opportunities, leading initiatives from idea through design, build, launch, and adoption, and ensuring measurable business outcomes are defined and realized.
Details on your work arrangement (proportion of in office and remote work) will be discussed at the time of your interview.
How You'll SucceedPMO and Governance
- Establish and run a single framework for intake, prioritization, stage gates, status reporting, and benefits tracking. Maintain a current view of initiative status, risks, dependencies, and resourcing. Run weekly workstream check-ins and bi-weekly portfolio working sessions. Represent TB in enterprise transformation and AI governance forums.
Initiative Identification and Delivery
- Build a structured pipeline to find, assess, and prioritize process transformation and AI opportunities. Define benefits at the outset (efficiency, cost, revenue, risk) and report realized outcomes after launch.
Stakeholder Leadership
- Align Technology, Data and AI, Operations, Product, Risk, Compliance, Model Risk, and Finance on priorities and decisions.



Mobilize and direct matrixed resources, and escalate risks and decisions early. Drive change management and adoption so results are sustained.
Success Outcomes
- Success will be demonstrated by strong transformation governance across the portfolio, clear and current visibility for senior leadership, end-to-end delivery of owned initiatives with measurable impact, and a repeatable pipeline of process transformation and AI opportunities. Collaboration & Culture
- Foster a culture of collaboration and innovation within the team and across partner groups, including Commercial Banking and Transaction Banking teams.
Who You AreYou can demonstrate 8-10 years of experience in banking, financial services, or consulting, with exposure to payments or transaction banking or cash management as well as hands-on AI/GenAI transformation or delivery experience. It is an asset if you have PMO or portfolio governance experience and benefits realization experience.
Change management and adoption experience would be an asset.
You have experience building an idea or opportunity pipeline, including process transformation or automation.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process.

📌 Director, Transformation (Canada)
🏢 CIBC
📍 Canada