Senior Business Analyst (10+ years) to support Enterprise Service Management initiatives using ITSM/ESM processes and Service Now Our public sector client is seeking a Senior Business Analyst (10+ years) to support Enterprise Service Management initiatives using ITSM/ESM processes and Service NowThis role supports an Enterprise Service Management (ESM) project within a public sector workplace. The position focuses on stakeholder needs assessment, business analysis activities, and process evaluation across multiple business lines using ITSM/ESM practices and Service Now. The work includes intake, workflow, service catalogue, and case management analysis supporting enterprise service delivery initiatives.Contract, RemoteMust Haves 10+ years in Business Analysis supporting enterprise initiativesHands-on experience with ITSM/ESM platforms including Service Now, intake, workflow, service catalogue,



and case managementStakeholder needs assessment across multiple business lines including elicitation, workshops, and requirements traceabilityOptions analysis and cost-benefit input to business case developmentNice to Have Lean process mappingCurrent-state and future-state process mappingResponsibilities Conduct stakeholder needs assessments across multiple business linesFacilitate elicitation sessions and workshopsDocument and maintain requirements traceabilityPerform options analysis for business initiativesProvide cost-benefit input into business casesSupport intake, workflow, service catalogue, and case management analysis within Service Now#J-18808-Ljbffr

📌 Senior Business Analyst (10+ Years) To Support Enterprise Service Management Initiatives Using Itsm/ (Quebec City)
🏢 S.I. Systems
📍 Quebec City