Support escalated automotive customer concerns at Nissan in Mississauga with bilingual communication, problem-solving, and a hybrid full-time schedule.

As a Bilingual Senior Customer Service Representative, you will assist customers, dealers, representatives, and internal teams. The role focuses on automotive finance customer service, effective communication, policy training, and accurate issue resolution. You will work four days onsite and one day remotely.

Key Responsibilities:

• Resolve escalated customer and dealer concerns across departments
• Support representatives with solutions for customer and dealer issues
• Conduct ongoing policy and procedure training sessions
• Verify representatives completed work for detail and accuracy
• Monitor correspondence,
  
  
  
  workflow, incoming mail, and emails

Requirements:

• High school diploma required
• One to three years automotive finance customer service experience
• Bilingual English and French communication skills
• Word, Excel, Outlook, and adaptable computer system skills
• Solid organization, time management, multitasking, and communication skills

Bring bilingual service, automotive finance experience, and escalated-issue expertise to Nissans customer and dealer support operations.