Senior Director, Contact Centre Transformation & Strategy (Winnipeg)

Senior Director, Contact Centre Transformation & Strategy (Winnipeg)

25 Oct
|
Vancity
|
Winnipeg

25 Oct

Vancity

Winnipeg

Vancity is seeking a Senior Director, Contact Centre Operations & Transformation, to lead the modernisation of its contact centre into a scalable, advice-led channel. You will own the multi-year transformation agenda, shaping the operating model, workforce strategy, quality framework, and technology-enabled capabilities. The role requires a strategic and operational leader who can deliver measurable outcomes and report to the VP, Inclusive Banking, Alternate Channels.

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📌 Senior Director, Contact Centre Transformation & Strategy (Winnipeg)
🏢 Vancity
📍 Winnipeg

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