Support Fortune 500 clients as a hybrid IT Service Desk Analyst in Mississauga, troubleshooting Windows and Microsoft 365 issues. Learn security incident response while resolving tickets.

This experienced IT Service Desk Analyst role sits within a rapidly growing IT Managed Service Provider. You will troubleshoot Windows, Office365, SharePoint, OneDrive, Outlook, Teams, Active Directory, Azure AD or Entra ID, and VMware. The role suits IT professionals interested in learning Cyber Security while supporting client environments.

Key Responsibilities:

- Respond to IT issues raised through the ticketing system
- Troubleshoot Windows and Office365-related client issues
- Perform initial security incident triage and escalate appropriately
- Escalate IT issues to engineers when necessary
- Consult with clients during IT issues

Requirements:

- At least one year of Service Desk Analyst experience
- Experience troubleshooting Windows, Office365, VMware, AD, and Entra ID
- MSP experience is desirable but not essential
- Interest in learning Cyber Security

Apply your service desk, Microsoft, VMware, and security triage skills supporting clients from Mississauga in a hybrid setting.

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📌 Hybrid IT Service Desk Analyst (Mississauga)
🏢 Talenza
📍 Mississauga