Drive enterprise satisfaction at AirMason as a Customer Success Expert. You'll support complex client relationships, ensuring smooth platform adoption and maximizing long-term value.In this role, you'll take ownership of AirMason's most strategic customer accounts. Your expertise will guide enterprise clients through implementation and adoption while tracking engagement and usage trends. Collaborating with Sales, Product, and Engineering teams, you will proactively foster customer success, retention, and growth.Key Responsibilities:Act as a trusted advisor, understanding customer goalsMonitor customer engagement and satisfaction trendsPartner with onboarding for smooth transitions post-launchDeliver ongoing training and support for feature useIdentify opportunities for upselling within existing accountsRequirements:3+ years in Customer Success or Account ManagementProven track record in customer retention and growthExperience with SaaS renewals and expansionsFamiliarity with customer success tools like IntercomStrong problem-solving and communication skillsChampion customer success and drive meaningful engagement at AirMason.

📌 Customer Success Expert At Airmason (Ottawa)
🏢 AirMason
📍 Ottawa