The Canadian Bar Association (CBA) is the voice of Canada’s legal profession, representing over 40,000 lawyers, judges, notaries, academics, and students across the country. Headquartered at its National Office in Ottawa, the CBA champions the legal profession and the rule of law in Canada, delivering advocacy on behalf of the legal community and high-quality professional development, conferences, and resources to members nationwide. The CBA delivers services in both of Canada’s official languages.About Shared ServicesIn CBA, Shared Services (Sh S) provides all pan-Canadian CBA entities with infrastructure to deliver common services, including membership acquisition and retention, membership processing and administration and information technology. Shared Services is also responsible for working with CBA entities to reduce unnecessary duplication, leverage economies of scale, and increase coordination in the delivery of common member programs and services.Position SummaryReporting to the Chief Executive Officer (CEO) of the CBA, the Executive Director, Shared Services (ED Sh S) is responsible for delivery of Shared Services to all CBA entities.The ED Sh S has three direct reports, the Senior Manager, Membership Strategy, the Senior Manager, Membership Processing, and the Director of Information Technology (a joint report with the Chief Financial Officer).LocationAnywhere in Canada (remote with periodic in-person meetings).$150,000–$170,000 per yearShort term and Long term disabilityEAPProfessional Development FundingYearly Wellness CreditPensionReportingThe ED Sh S reports directly to the CEO and is accountable to all customers of Shared Services through the Management Team (MT), which is responsible for the joint operational success of the association and the fulfillment of the Strategic Plan. Management Team include the CEO, the Executive Directors of all Provincial/Territorial Branches and CBA In-House Lawyers (CBA-IL), the Chief Advocacy Officer, the Chief Financial Officer and the Executive Director,



Shared Services.ResponsibilitiesDevelop and deliver strategy and action plans to the MT for the effective delivery of Shared Services with a focus on Membership and ITDevelop strong relationships and engage with customers of Shared Services to understand similarities and differences in capacity, needs and programs in order to drive efficiencies and appropriately tailor Shared ServicesManage the Senior Manager, Membership Strategy, Senior Manager, Membership Processing and Director, Information Technology (a joint report with the CFO) and additional reports as assignedEstablish, collect and report on member and market intelligence for Shared Services customers to support data-driven decision-makingIdentify programs, resources and services from CBA entities to leverage for customers of Shared ServicesManage the Shared Services budget and quarterly financial reporting and forecasting, together with the CBA CFOEstablish and coordinate the work of Shared Services staff teams, such as the Membership Team and IT TeamIdentify and report potential or emerging issues of risk or concern within Shared Services to the MT and mitigates risk by providing recommendationsFoster pan-Canadian staff engagement through digital and virtual tools and other initiatives.QualificationsEducationExperience7 years of senior leadership specifically in consolidating or transforming corporate or shared services within a decentralized, multi-entity Canadian organizationChange management, complex problem solving, cross-entity relationship buildingFinancial management including budgeting, financial reporting, forecasting and oversight.Skills and AbilitiesLeadership: Ability to lead individuals and teams, delegate tasks, and motivate a team to meet goalsStrategic Thinking:



Ability to anticipate potential issues and develop solutions for the best possible outcomesCommunication: Excellent communication skills to collaborate with other departments and team members, robust facilitation skills and excellent written and oral presentation abilitiesRelationship Management: Consensus building, diplomacy and political acuity, exceptional interpersonal skills, partnership development, conflict resolutionOperational Excellence: Project management, process improvement, service delivery management, performance measurement and reporting, and risk managementCommitted to diversity, equity, inclusion, and ReconciliationTechnical: Advanced proficiency with modern business technologies including Microsoft 365, financial management systems, CRM and membership databases, project management platforms, and collaboration tools to be self-sufficient without administrative supportAbility to work in both official languagesKnowledge of the Canadian not-for-profit environment, including the unique governance, financial, and operational considerations of federated organizations is an asset.We sincerely thank all applicants for their interest. However, we will only contact those under consideration.The CBA does not use artificial intelligence to screen, assess, or select applicants for this position.The CBA is committed to the principles of equity, diversity, and inclusion in its learning, work environments, and in its operations. We encourage applications from traditionally marginalized groups. We believe in and promote the rights of all persons with disabilities as outlined in the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA 2005) and its related Accessibility Standards Regulations. To meet this obligation, the CBA will make appropriate accommodations available upon request. Please inform the CBA, in advance, of the need for accommodation(s) during the recruitment and selection process to ensure your equal participation. Requests can be made by email to HR (@) .#J-18808-Ljbffr

📌 Executive Director, Shared Services (Quebec City)
🏢 Cbant
📍 Quebec City