Support clients at CIBC in Richmond, Ontario, using financial services knowledge and digital banking skills onsite for 15 hours weekly. Help make everyday banking interactions meaningful through thoughtful service and practical guidance.

As a Client Engagement Associate on CIBC’s Personal and Business Banking Team, you will support clients at the Richmond Plaza Banking Centre. You will answer questions, assist with transactions, explain products and services, and guide clients through mobile banking applications. The position also involves identifying specialist referral opportunities and supporting basic banking product sales.

Key Responsibilities:

- Help clients manage accounts and banking products
- Answer questions and assist with everyday transactions




- Explain relevant financial products and services
- Introduce clients to mobile banking applications
- Connect clients with appropriate CIBC team members

Requirements:

- Knowledge of financial services products
- Solid client service and interpersonal communication skills
- Ability to listen and resolve client issues
- Digital literacy and comfort with evolving technologies
- Flexibility for evenings, weekends, and multiple banking centres

Bring empathy, digital literacy, and transaction service skills to CIBC’s client-focused banking team in Richmond Plaza.

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📌 Part Time Client Engagement Associate (Ottawa)
🏢 CIBC
📍 Ottawa