Elevate your customer service career with a growing e-commerce fitness retailer as a Customer Support Specialist. Provide exceptional support through phone, email, and chat to enhance the customer experience.The role focuses on ensuring customer inquiries are efficiently handled while adhering to company policies. You'll respond to customer communications via Gorgias and phone, investigate order statuses, and offer product information. As a vital part of the support team, your ability to deliver positive interactions will be key to success in this role.Key Responsibilities:Respond to customer inquiries via Gorgias and chatHandle inbound phone calls with friendly professional serviceInvestigate and escalate order issues as necessaryProvide product specifications, warranty, and availabilityAssist with changes and cancellations to optimize order processingRequirements:High school diploma or equivalent required1 year of customer service experienceExceptional written and verbal communication skillsProficiency in Google Workspace and help desk appsGeneral knowledge of fitness equipment and industryBecome a pivotal part of an productive customer service team in the dynamic e-commerce fitness industry.

📌 Customer Support Specialist In E-Commerce (Vaughan)
🏢 Kim Cosic Consulting
📍 Vaughan