Lead enterprise customer success at SPS Commerce through strategic account planning, executive relationships, and SaaS adoption across a hybrid office model.

As a Senior Customer Success Manager, you will guide customers throughout their lifecycle and align post-sales efforts with strategic goals. You will build repeatable processes, use SPS Commerce products to drive adoption, and help customers realize value. The role supports retention, expansion, and long-term partnerships.

Key Responsibilities:

- Build relationships and advise customers on successful partnerships
- Create plans addressing strategic goals and business challenges
- Deliver revenue recovery services efficiently and effectively
- Monitor account performance and implement adoption programs




- Forecast expansion revenue and renewal pipelines for leadership

Requirements:

- Bachelor’s degree or equivalent education and experience
- Two-plus years of Customer Success Management experience
- SaaS environment experience or experience with SaaS clients
- Experience with C-level and SVP-level executives
- Solid communication, organization, listening, and time management skills

Apply customer success leadership, executive communication, and SaaS expertise to grow adoption and value for SPS Commerce customers.

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📌 Senior Enterprise Customer Success Manager (Toronto)
🏢 SPS Commerce
📍 Toronto