Job Title: Dental ReceptionistLocation: Downtown VancouverPosition Type: Full-time or part-time, based on experience and fitHours: 8:30 AM - 5:30 PM Monday to Friday (No evenings or weekends)Salary Range: $34-$40 per hour, depending on experienceWho We AreWe are an upscale multi-specialty dental practice with a passion for delivering five-star service. Our culture is built on excellence, loyalty, and innovation. Our team is dedicated to helping patients feel valued and cared for every step of the way.Job SummaryWe are seeking an exceptional communicator with proven experience in patient coordination and appointment scheduling to join our premium dental practice. You will be responsible for increasing our new patient booking rates while efficiently managing our practice schedule. This is a leadership receptionist position where you'll excel at patient communication and can effectively guide potential patients through their treatment journey while maintaining our practice's exclusive positioning and premium patient experience.The ideal candidate will combine outstanding interpersonal skills with strong organizational abilities and exceptional scheduling coordination skills. If you have a talent for building patient relationships and thrive in a high-performing environment dedicated to excellence, this position offers significant growth potential and performance-based rewards.Key ResponsibilitiesPatient Communication & SchedulingWelcome new patient inquiries and guide them through scheduling appointments via phone and emailBuild rapport and establish trust through professional,



friendly communicationOptimize new patient booking rates and lead conversions through strategic follow-up systems and relationship buildingManage referrals from other dental offices with priority attentionSchedule ManagementCoordinate and optimize the practice schedule across multiple specialistsEnsure efficient appointment flow while minimizing gaps and disruptionsTrack scheduling patterns and continuously improve appointment accessibilityMaintain accurate records of all patient interactions and schedule changesAdministrative & Team SupportProcess insurance claims (pre-authorizations and claim submissions)Collaborate with clinical team to ensure smooth patient flowSupport administrative team members as neededParticipate in team meetings and practice improvement initiativesQualifications:Minimum of 2 years' experience in a dental practice or high-end hospitality/sales environmentDemonstrated success in patient scheduling, practice coordination, and lead conversionsExceptional interpersonal, written, and verbal communication skillsTech-savvy with experience in CRM or practice management softwareTrack record of reliability and consistent performanceProven ability to handle multiple priorities while maintaining qualityOutstanding proficiency in EnglishIdeal Candidate QualitiesPatient-focused with a track record of excellent service deliveryOrganized professional who can identify patterns and implement improvementsConfident and articulate communicator who can represent our premium brandDetail-oriented with excellent follow-through capabilitiesTeam player who contributes to a culture of excellenceComfortable working in a fast-paced, high-performance environmentTechnical Skills:Familiarity with dental software is an advantage but not required (e.G., Curve, Weave, Clover)Proficiency in or willingness to learn Google Workspace (Gmail, Google Drive)Experience with or openness to learn project management tools (e.G., Asana)Willingness to adapt to recent technologies and software as needed (e.G. AI tools)Benefits:Competitive compensation with performance-based bonus opportunitiesA tenure-based benefits program that grows with you, including health and wellness spending, retirement contributions, and increasing time offIn-house dental care, covered parking downtown, and a paid birthday day offComprehensive onboarding, with ongoing training and professional developmentPotential for growth into more senior rolesOur Ideal CandidateYou are a self-starter, problem-solver, and outstanding communicator. You thrive in a rapid-paced, upscale environment and love helping patients feel welcome and confident in their treatment decisions. You take pride in your work, are open to coaching, and always look for ways to exceed expectations.We are dedicated to exceptionalism, professionalism, and continuous improvement at Transcend Specialized Dentistry. We foster a team environment where everyone is encouraged to thrive and contribute to our premium patient experience. We're looking for someone who is results-driven, passionate about excellence, and derives fulfillment from significantly impacting our practice growth through exceptional lead conversion and scheduling expertise.

📌 Dental Receptionist (Vancouver)
🏢 Transcend Specialized Dentistry
📍 Vancouver