Use bilingual customer service and empathy to assist passengers through screening in Quebec, supporting hearing, vision, and mobility needs.

As a Facilitator with GardaWorld Aviation Services, you will support passengers requiring extra assistance during pre-board screening. You will receive extensive training on Standard Operating Procedures and special screening situations. The work involves communication, active listening, and adapting assistance to individual needs.

Key Responsibilities:

- Provide customer service to the travelling public
- Assist passengers with hearing, vision, or mobility needs
- Accompany passengers through screening when requested
- Explain screening options for people and special items
- Liaise with Screening Officers and frontline stakeholders

Requirements:

- Post-secondary education or equivalent work experience
- One to three years of customer service experience
- Fluent, transparent, effective French communication
- English fluency considered an asset
- Ability to stand and walk for extended periods

Bring empathy, bilingual communication, and passenger support skills to GardaWorld’s Facilitator team in Quebec’s aviation screening operations.

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📌 Bilingual Passenger Assistance Facilitator (Quebec City)
🏢 GardaWorld
📍 Quebec City