Provide first-level IT support at Rush Street Interactive, troubleshooting hardware, software, and network issues for staff through multiple channels.

As a Service Desk Analyst, you will serve as the first contact for IT queries from RSI staff members. You will reset passwords, resolve Tier 1 helpdesk issues, guide users through new systems, and support customer satisfaction. The work requires robust communication, interpersonal, and problem-solving skills.

Key Responsibilities:

- Respond to technical assistance requests by phone, email, or in person
- Diagnose hardware, software, network, and peripheral device issues
- Document incidents and requests in the ticketing system
- Escalate unresolved issues to support teams or vendors
- Install, configure,



and maintain systems, applications, and devices

Requirements:

- Information Technology degree or equivalent experience
- Experience in customer service or IT support
- Experience with O365 applications and ITIL practices
- Proficiency troubleshooting technical issues and using ticketing systems
- Knowledge of Windows, macOS, Linux, and Microsoft Office

Apply technical troubleshooting, user guidance, and service desk expertise supporting Rush Street Interactive employees and systems.

#J-18808-Ljbffr

📌 IT Service Desk Analyst (Toronto)
🏢 Rush Street Interactive
📍 Toronto