Deliver transit education and assess specialized service eligibility with the Region of Waterloo, using presentation and communication skills. Work Monday to Friday, 8:30am to 4:30pm.

This full time Transit Services specialist develops training for conventional and specialized transit customers. The work includes applications, appeals, customer concerns, operator sensitivity training, and community presentations. You will support customers with disabilities and barriers to conventional transit use. Strong organization, research, and computer skills support accurate records, databases, reports, and resources. A two-year diploma or degree in Therapeutic Recreation, Social Services, or an equivalent field, plus three years working with individuals with disabilities, is required.

Key Responsibilities:

- Develop and deliver transit education programs and information sessions




- Train customers and operators on accessibility and service use
- Process applications and determine specialized transit eligibility
- Coordinate appeals and communicate panel decisions to customers
- Investigate complaints and maintain customer service records

Requirements:

- Two-year diploma or degree in a related field
- Three years working with individuals with disabilities
- Knowledge of accessibility, disability, privacy, and traffic legislation
- Microsoft Office and customer information database skills
- Acceptable Police Vulnerable Sector Check required

Apply your presentation, assessment, and customer service expertise to accessible transit programs across Waterloo Region.

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📌 Transit Eligibility Training Specialist (Kitchener)
🏢 Region of Waterloo
📍 Kitchener